TERMS & CONDITIONS

The Terms and Conditions apply to the contract between the “Owner” and the person making the online booking, also referred to as the “Renter” or “Guest” who must be over 24 years of age and who  makes the online booking on behalf of all persons herein. No contract shall exist until the Owner has received  and accepted an online booking request together with the correct “initial payment” and / or “full payment”.

Renter may cancel a confirmed reservation at any time and cancellation must be in writing in the form of an email.
In the event the Renter cancels a reservation, or the Owner has to cancel a reservation due to non-payment of the balance due, the following cancellation charges will apply:

• 60 days or greater from date of arrival = Full Refund
• Less than 60 days from date of arrival = No Refund

Conditional Refund: If cancellation is less than 60 days from date of arrival ; In the event that  we can fill your cancelled dates with another reservation, you will be refunded the amount for the days occupied by the new reservation that overlaps with your dates, less a $50 administration fee. This conditional refund will be processed within 7 days after the original departure date.

The owners or management company reserve the right to cancel a reservation at anytime and for any reason.  If this occurs, a full refund of the booking deposit and/or associated payment(s) will be returned to the renter.

For the duration of your stay the Renter is responsible for the property which has been booked and all its contents. At the end of the rental period, all equipment including everything in the house, all walls, floors and furnishings must be left clean and tidy, or the renter may be billed for any amount over and above the time normally spent on cleaning. Renter is liable for any breakages and damage to the property or its contents and will be billed when within 5 days after the end of the stay. Any third party visiting the property will be  regarded as the renter’s responsibility, and any damages or breakages caused by any third party will be the renter’s liability. We will notify guests of any such charges if they are to be incurred,  and provide photographic evidence whenever possible of the damages.  Guests shall comply with the terms and conditions as agreed upon in this contract.

The Renter is responsible for any damage to any  third party visiting the property that is caused by renter or any member of the  party staying in the property, or any other person whom was invited to the  property.
The Owner and their Management Company has full authority and privilege to evict any and all guests that do not comply with the agreed upon terms and conditions and no refund or credit will be offered.

The rental period runs from 4:00 PM ET on the day of arrival until 10:00 AM ET on the day of departure.

Cleaners will arrive at 10:00 AM sharp to get the house cleaned and ready for the next guest who typically will check in at 4:00 PM the same day. Late checkout without prior approval can result in an management company fee of an additional day’s rental charge.

The maximum occupancy limit in our homes are as follows: 
Mickey Mouse Condo: 6 persons
Mickey Mouse Pad: 6 persons
Mickey Mouse Farmhouse: 8 persons
Mickey Mouse Cottage: 8 persons
Mickey Mouse Manor: 11 persons
Mickey Mouse Villa: 12 persons

This occupancy limit is part of your agreement and must be strictly observed. People other than those in the guest party set forth above may not stay overnight in the property. Any other person in the property is the sole responsibility of the guest. If it is found that the occupancy limit in the unit exceeds the above mentioned limits for overnight guests, the guest will be asked to vacate the property immediately with no refund of rental monies.

The owners or owners agents do not accept any liability whatsoever for death, personal injury, sickness, accident, delay or loss of luggage or personal effects or any other loss or misadventure which may occur whilst renting the property. It is the responsibility of an adult member of the party to ensure that children are properly supervised at all times within the pool and surrounding area. No diving or horseplay in the pool is allowed. Glass is not permitted in the pool area. By entering into this contract all parties become guests of Windsor hills Resort for the duration of the your stay, however the use of the community pool, tennis courts, basketball courts, volleyball courts and recreation area is entirely at your own risk. Please bear in mind that our home is situated on a development which consists of both residential and vacation homes and is subject to home owner association regulations to which you must comply. If for any reason you are in breach of the association rules the owners or management company cannot be held responsible. This waiver is also applicable to people visiting the property as guests of the client.

As with any other vacation, there are circumstances completely beyond our control, in which the property may not be available for your booking. Such circumstances are referred to as Force Majeure. In the event of Force Majeure the owners will do their best to make alternative arrangements for you where possible. If they cannot or if the alternative arrangements are unacceptable to you, they will issue a pro-rated refund of monies paid. This will be the full extent of the owner’s liability in such circumstances and the owners cannot be responsible for any other costs connected with any such cancellation, however arising.

Each guest is responsible as a part of this agreement to leave the unit in the same decree of cleanliness in which it was found when they checked in. Should you occupy a unit that has not been adequately cleaned, contact the Property Management company immediately, so that they can rectify the situation.

Check out time is at 10:00 AM prompt. Late check out without prior arrangement will result in an additional fee of rental charge of 1 day that will be deducted from the damage deposit .

The guest instruction manual in our home will detail what you are requested to do when checking out. This usually means taking out the trash, loading and starting the dishwasher and loading and starting the wash cycle for the towels and beach towels used, putting back toys, strollers, play yard, small appliances and other items back in their original place  and securing the door when you leave the unit.

If you are unclear of your responsibilities, please contact the owner or the property manager for clarification.

As per Florida law, no open food can be left behind in the refrigerators or kitchen closets after check out. Any food left behind by the guest after check out will be promptly discarded by the cleaners. We request that guests empty the refrigerator and discard all food items prior to checkout.

Pets are not permitted in any of our homes. Any violation of this will result in a 100% forfeit of the damage deposit and request to vacate the property with immediate effect.

Windsor Hills is a residential community. No guest behavior should interfere with the privacy and the quiet enjoyment of other residents and guests. Please do not swim, play loud music or behave in any manner that could be construed as an inconvenience, however minor, to your neighbors between the hours of 11PM and 7AM. In the event that anyone in your party behaves in a manner determined by the homeowner, our management company, Windsor Hills Resort staff, or local authorities believe is likely to cause danger, distress or annoyance to anyone else resident or visiting the Windsor Hills Resort community, or damage any property in the community, you may be required to vacate the premises permanently and immediately and neither the owners, our management company, Windsor Hills Resort staff, nor any other related party shall be responsible for any cost you may incur, nor shall we pay any compensation whatever, nor make a refunds due to these actions. If another home is loud or rowdy after hours, then the Osceola County Sheriff’s department can be contacted by calling 911 or the non-emergency phone number from the home (this is in the home manual inside the home).

Upon acknowledging the rental agreement the renter(s) agrees to pay for any damage of any kind to the property from the damage deposit of US $250. The owner/management company retain the right to retain the damage deposit (either in part or full) to cover excess damage of any kind to the property, missing or damaged furnishings, appliances or property, excessive use of electricity (such as leaving the doors open with air conditioning on), excess cleaning costs or any other condition requiring repair or replacement prior to subsequent guests. The security deposit authorization, less any such charges will be released as soon as the management company has completed its inventory and occupancy report. The owners reserve the right to pursue a guest for recompense for any and all damages caused which may exceed the value of the security deposit and will require payment within 14 days of being served notice of this.

Smoking is strictly prohibited both inside our properties and also in the patio and screened in lanai / pool area (pool home). Guests found smoking will be required to pay for additional cleaning and deodorizing and will be asked to vacate the property with no refund of rental monies.

Condo : BBQ grills are not permitted to be used in the patio of the condominiums. There are BBQ grills in the picnic areas in the resort which can be used on a first come first serve basis.

Pool Home : BBQ grills with complimentary propane tanks are provided in our pool homes. Should you run out of propane, please do a tank exchange at the local Walgreens and request reimbursement for the same to the owner.

It may, on occasion, be necessary for staff or agents of the owner or Management Company to enter the unit in order to perform routine maintenance and/or repairs.  In such a situation, guests will be notified in advance. By agreeing to these terms and conditions,  guests are required to allow entry to these individuals.

The property may not be sub-let without prior approval.

Our management company is there to assist you with issue during your stay, within reason.

However, additional charges apply if not complied,  where owner has to send someone out to fix or repair or pay extra for cleaning. Some examples are:

• Frozen a/c (this could happen if thermostat temperature is placed below 73 degrees) $200.00
• Plugged toilet $75.00
• Moved furniture and not returned to original placement $75.00
• Smoking inside the home or screened-in lanai / pool area $250.00
• Excessive required clean or also considered a double clean $200.00
• Check out after 10:00 AM or “late check-out” without prior authorization is considered extra day rental charge
• Extra charges may be incurred for extra work. Some examples include:   stained linens & towels (bleach/blood/drinks etc.), carpet & furniture stains requiring professional cleaning,

Unfortunately, everyone of these items listed is from real world examples of these things occurring in the homes they manage at various times, we do not get upset if something gets broken or damaged, it happens, it’s a rental home after all, but we do expect people to let us know there was a problem and hopefully own up to their mistake and pay for any damages they incurred,
pretty simple really, please take care of our home like you would your own! This is not meant to sound extreme, if there is a problem, such as something broken, they and we are there to help you have the best possible vacation, and their job is to fix problems, by all means call if you need help with something!

To avoid an additional charges, we ask that our home be left in the same condition as when you arrived.

You will be provided with a parking permit /access permit at the main gate for each vehicle in your party when you check-in at the main gate of Windsor Hills at the beginning of your vacation. The parking permit needs to be scanned at the gate both for entry and exit from the gated community. Absolutely no tailgating allowed. The parking permit should be displayed on the dashboard during the time of your stay in Windsor Hills.

Like most vacation homes, ours is self-catering and has an initial “starter supply” of consumables . Once these have been used it is the responsibility of the guest to replenish these items for their use for the remainder of their stay.

The following starter supplies are provided in the unit prior to guest check-in:

There is no daily housekeeping service provided in the rental rate. Before check-in, the villa will be thoroughly cleaned by a professional cleaning company and clean sheets and towels will be provided. Mid-stay cleaning services during your stay can be requested for an additional fee.

Guests are expected to take all reasonable security precautions, including locking ALL doors and windows during their time of occupancy of the property. All swimming pools are used entirely at the guests own risk. No diving is allowed and children must be supervised at all times while in the pool area.  Glass is not permitted in the pool area at any time.

In the unlikely event of a problem arising while occupying the home, the guest should immediately contact the management company who will seek to resolve the matter speedily. If the problem has not been reported to the management company within 24 hours of the problem arising, neither the owner not the management company can accept any responsibility.

Pool Home : It is against Florida Law to leave a child under the age of 18 in charge of a minor unless a YMCA Certificate of Child Minding is held. It is particularly important that children are supervised at all times in and around the pool areas, the pools are between the depth of 2 to 5 feet. DO NOT LEAVE CHILDREN UNATTENDED. THE DOORS LEADING INTO THE POOL AREA HAVE DOOR ALARMS. DO NOT TAMPER WITH THESE LIFE SAVING DEVICES. THERE IS A PENALTY OF $500 FINE OR 1-YEAR IN JAIL IF THESE DEVICES ARE TAMPERED WITH.

Parking in our resort is free. There is a 3 vehicle limit per reservation, including vehicles of day visitors. All drivers entering Windsor Hills must have a valid driver’s license and valid tag on the vehicle with proof of Insurance.

Pool Home : Up to 3 cars may be parked on our driveway.  Curbside parking  or parking on grass not permitted. Parked cars should not block sidewalks.  Oversized vehicles must be parked in the overflow parking lot near the tennis courts.

Condo : Vehicles may be parked in any of the marked parking spaces near the condo buildings. There are no reserved parking spots . Curbside  parking / parking on the grass is strictly prohibited. Oversized vehicles may be parked in the overflow parking lot near the tennis courts.

Pool Home : Pool / Spa heat, if paid for in advance, will be switched on for 12 hours per day and local law states that this will not exceed 87 deg F. Pool/Spa heat has to be turned on for a minimum duration of 4 days at a time for optimum usage and  to prevent the pool heater from prematurely breaking down. A weekly pool service is supplied at the home and it is important to remember that adverse weather and high bathing loads can cause debris to be dispersed into the pool. In these instances, the pool will be serviced on its next scheduled service day.